Terms & Conditions

Effective Date: July 19, 2026

Welcome to Vita West Distribution ("Vita West Distribution", "we", "our", or "us"). These Terms & Conditions govern your use of our website and the purchase of products and services offered through Vita West Distribution.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of our website.

1. Company Information

Vita West Distribution is a British Columbia registered corporation specializing in the distribution of natural health products, cosmetic ingredients, professional skincare products, aesthetic solutions, and raw materials for manufacturers and healthcare professionals throughout Canada and the United States.

2. Business-to-Business Sales

Vita West Distribution primarily operates as a Business-to-Business (B2B) distributor.

Our customers include:

Medical Spas

Licensed Healthcare Practitioners

Aesthetic Clinics

Cosmetic Manufacturers

Wellness Clinics

Retail Partners

Professional Beauty Businesses

Qualified Wholesale Buyers

Certain products may require proof of professional qualifications before purchase.

3. Product Availability

Product availability is subject to inventory.

We reserve the right to:

discontinue products

modify packaging

substitute packaging without affecting product quality

limit quantities

refuse orders

without prior notice.

4. Pricing

All pricing is subject to change without notice.

Unless otherwise stated:

Canadian pricing is in CAD.

U.S. pricing may be displayed in USD where applicable.

Taxes, shipping, customs duties and brokerage fees are additional where required.

Pricing errors may occasionally occur. Vita West Distribution reserves the right to cancel or adjust any order resulting from pricing inaccuracies.

5. Orders

Submitting an order does not constitute acceptance.

Orders become accepted only after:

inventory has been confirmed

payment has been authorized

the order has been processed

We reserve the right to decline any order at our discretion.

6. Payment Terms

Accepted payment methods may include:

Credit Card

Electronic Transfer (EFT)

Bank Wire

Approved Business Credit Accounts

Wholesale accounts receiving credit terms must comply with agreed payment schedules.

Late payments may incur:

interest charges

collection costs

suspension of future shipments

7. Shipping

Shipping times provided are estimates only.

Vita West Distribution is not responsible for delays caused by:

carriers

customs clearance

weather

labour disruptions

government inspections

force majeure events

Risk transfers to the purchaser once products have been released to the shipping carrier.

8. Returns & Damaged Goods

Please inspect shipments immediately upon delivery.

Any shortage, damage, or shipping discrepancy must be reported within five (5) business days of receipt.

Due to regulatory requirements and product integrity, many professional health, cosmetic and personal care products are non-returnable unless:

shipped in error

defective

damaged during transit

Return authorization must be obtained before returning any merchandise.

9. Product Information

We strive to provide accurate descriptions, ingredient information, specifications, and usage guidance.

However, Vita West Distribution does not warrant that all product information is free from typographical errors, omissions, or manufacturer updates.

Manufacturers may revise formulations or packaging without prior notice.

Customers are responsible for reviewing current product information before professional use.

10. Professional Use

Many products distributed by Vita West Distribution are intended for professional or commercial use only.

Purchasers are responsible for ensuring:

proper training

safe handling

compliance with local regulations

appropriate client consultation

professional application

Nothing contained on this website constitutes medical advice, treatment recommendations, or professional healthcare guidance.

11. Intellectual Property

All content published by Vita West Distribution including:

logos

trademarks

graphics

photography

videos

educational materials

training resources

product descriptions

website content

marketing materials

is protected under applicable copyright and intellectual property laws.

No material may be reproduced, copied, distributed, modified, republished, or used commercially without prior written permission from Vita West Distribution.

12. Authorized Marketing

Authorized distributors, clinics, and independent sales representatives may only use marketing materials supplied or approved by Vita West Distribution.

The creation of independent:

websites

landing pages

advertising campaigns

promotional materials

digital assets

educational resources

using Vita West Distribution brands or represented product brands without written authorization is strictly prohibited.

13. Limitation of Liability

To the fullest extent permitted by law, Vita West Distribution shall not be liable for:

indirect damages

consequential damages

incidental damages

business interruption

lost profits

loss of goodwill

loss of business opportunities

arising from the use of our products, website, or services.

Our maximum liability shall not exceed the purchase price of the affected product.

14. Third-Party Brands

Vita West Distribution distributes products manufactured by third-party companies.

Trademarks, product claims, and product warranties remain the responsibility of their respective manufacturers.

Vita West Distribution does not manufacture these products unless expressly stated.

15. Website Use

You agree not to:

misuse the website

interfere with website security

attempt unauthorized access

upload malicious software

copy website content without permission

use automated systems to scrape data

Violation may result in restricted access and legal action.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in that policy.

17. Governing Law

These Terms & Conditions shall be governed by the laws of the Province of British Columbia, Canada.

Where applicable to U.S. commercial transactions, parties agree that British Columbia shall remain the governing jurisdiction unless otherwise agreed in writing.

18. Changes to These Terms

Vita West Distribution reserves the right to modify these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of any revisions.

19. Contact Information

Vita West Distribution

Natural Health • Professional Beauty • Bio-Aesthetic Solutions • Raw Materials

British Columbia, Canada

For questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.