Privacy Policy

Effective Date: July 19, 2026

Vita West Distribution ("Vita West Distribution", "we", "our", or "us") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, communicate with us, or purchase products and services.

By using this website, you consent to the practices described in this Privacy Policy.

1. Who We Are

Vita West Distribution is a Canadian distributor of professional health, wellness, bio-aesthetic, cosmetic, skincare, and natural ingredient products serving businesses throughout Canada and the United States.

We work primarily with:

Medical Spas

Healthcare Professionals

Licensed Practitioners

Cosmetic Manufacturers

Beauty Professionals

Wellness Clinics

Retail Partners

Wholesale Distributors

2. Information We Collect

Depending on your interaction with us, we may collect the following information:

Personal Information

Name

Business name

Job title

Email address

Telephone number

Billing address

Shipping address

Tax identification or resale information (where applicable)

Professional licensing information (if required)

Purchase history

Customer account information

Website Information

When visiting our website, we may automatically collect:

IP address

Browser type

Device information

Operating system

Pages visited

Time spent on our website

Referral websites

General geographic region

Cookies and analytics data

3. How We Use Your Information

We use personal information to:

Process wholesale applications

Process and fulfill orders

Deliver products

Provide customer support

Respond to inquiries

Verify professional eligibility

Improve our products and services

Manage business relationships

Send product updates

Provide educational resources

Notify customers of product launches

Deliver newsletters (where consent has been provided)

Improve website functionality

Detect fraud and unauthorized activity

Comply with legal obligations

We do not sell personal information to third parties.

4. Marketing Communications

If you subscribe to our mailing list or provide consent, we may send:

Product announcements

Industry updates

Educational content

Professional training opportunities

Event invitations

Promotional offers

Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and understand website performance.

These technologies may include:

Essential cookies

Website analytics

Performance cookies

Advertising pixels

Marketing cookies

Session cookies

We may utilize analytics services such as Google Analytics or similar platforms to better understand website traffic and user behavior.

Most web browsers allow users to disable cookies through browser settings.

6. Sharing Information

We may share information only where necessary with trusted service providers, including:

Shipping carriers

Payment processors

Cloud hosting providers

CRM platforms

Email marketing providers

Website hosting providers

Professional advisors

Government authorities where legally required

These providers are only permitted to use your information for services performed on our behalf.

7. International Data Transfers

Because Vita West Distribution serves customers in both Canada and the United States, personal information may be stored or processed in either country or in other jurisdictions where our trusted service providers operate.

Whenever information is transferred internationally, we implement reasonable safeguards designed to protect your information in accordance with applicable privacy laws.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information against:

Unauthorized access

Loss

Theft

Misuse

Alteration

Disclosure

While no method of internet transmission is completely secure, we continually work to protect the information entrusted to us.

9. Data Retention

We retain personal information only as long as necessary to:

Provide our services

Meet legal requirements

Resolve disputes

Maintain accounting records

Fulfill contractual obligations

When information is no longer required, it is securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion of personal information

Withdraw consent (where applicable)

Request data portability

Restrict certain processing

Object to marketing communications

We will respond to requests in accordance with applicable privacy legislation.

11. Canadian Privacy Rights

For Canadian residents, Vita West Distribution complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Canadian residents may request access to their personal information or request corrections by contacting us using the information provided below.

12. United States Privacy Rights

Residents of certain U.S. states, including California, Virginia, Colorado, Connecticut, Utah, and other jurisdictions with applicable privacy legislation, may have additional rights regarding their personal information.

These rights may include:

Knowing what personal information is collected

Requesting deletion of personal information

Correcting inaccurate information

Opting out of certain data processing activities

Accessing personal information collected

Vita West Distribution will honor applicable privacy rights as required by law.

13. Children's Privacy

Our products and services are intended for businesses and healthcare professionals.

Our website is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of any third-party websites they visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or website functionality.

The revised version will be posted on this page with an updated Effective Date.

Continued use of our website constitutes acceptance of any updates.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Vita West Distribution

British Columbia, Canada

Email: [email protected]

Website: https://vitawestdistribution.com